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We love hearing from our customers. Below are some of our most frequently asked questions. If you think you have a good one we should add to our list, contact us.
- What is Orbee-Tuff?
- Are all your products made in the USA?
- How do I remove my new toy's hang tag?
- How do I return my product?
Orbee-tuff is a plastic we developed and has no latex in it. It’s a thermo plastic elastomer (TPE) to be precise, but instead of using any of the chemical softeners (such as Phthalates or BPAs) used in vinyl and other plastics we use White Olefinic oil to soften, which is very much like Baby oil and completely safe. We also add a small amount of essential Peppermint oil. Our toys have been tested and shown to be non-toxic many times since Orbee-tuff was introduced 10 years ago.
We take pride in working to make our toys just as safe for our furry children as the human ones. They should be fine for you and your dog.
The majority of our items are made in the USA and this is something that is definitely important to us. In addition to all of the Orbee-tuff toys which are made here in the Northeast, a number of the smaller items are made here, too, such as our stickers, treats, and grooming products.
When it comes to most of the fabric cut and sew items however, those are not currently made in the USA. This certainly doesn't mean that we pay less attention to quality or have our toys made overseas done by the lowest bidder. The stuffed Squeaky toys, leads, collars, and travel bowls are made in China. We've worked with the same company for over 10 years, and our product development manager visits the manufacturer somewhat regularly. Additionally they, like all of our suppliers, adhere to our 'restricted materials' guideline. We have a much stricter and in depth list of materials and testing for our product than the import standard requires.
We suggest pulling the swift-tach tags out through the Orbee material, as it doesn't cause any harm to the products. Grab the hang tag and yank. This method doesn’t leave the swift-tach pieces sticking out. You can read a little more about removing the hang tag on our blog.
We have a 100% guarantee on all of our products. If you are not satisfied with our product, please contact our customer service team and we will get your return processed.