Shipping Rates and Policies

Note: Holiday Shipping

To ensure delivery by Saturday, Dec. 24 (Christmas Eve):

  • FedEx First Overnight and FedEx Priority Overnight must ship by Friday, Dec. 23
  • FedEx 2Day must ship by Thursday, Dec. 22

A $16 Saturday delivery fee will apply per package.

For residential shipments using these services, delivery will go until 8 p.m.

FedEx Ground and FedEx Home Delivery will not deliver on Saturday, Dec.24


Shipping Rates, for non-wholesale customers

  • $6.95 Flat shipping fee

Shipping & Delivery

We make every effort to ship your order quickly, usually within 3 business days. Please allow up to 2 weeks for delivery of items in stock. Items ordered together are not necessarily shipped together. Domestic orders are shipped according the pricing referenced above via USPS Mail from Westbrook, Maine. Customers may select alternate delivery methods, but additional shipping charges will apply. To receive expedited shipping, all orders must be placed by noon, EST. Overnight delivery is not available to Alaska, Hawaii and international locations, and other expedited shipping options are limited. Additional charges for expedited services to these locations may apply. Please contact Customer Service regarding orders being shipped to a foreign address, rush deliveries, or shipments with special instructions.

$6.95 flat rate shipping does not apply to any shipping method besides USPS Priority. Flat rate shipping does not apply to international orders, or orders shipping to Alaska or Hawaii. International orders are shipped via US Postal Service. Items purchased with credit cards will be charged immediately and funds held until item ships or further notification is provided.

Wholesale Shipping Policies

We make every effort to ship your order quickly, usually within 3 business days. Please allow up to 2 weeks for delivery of items in stock. Items ordered together are not necessarily shipped together. Items purchased with credit cards will be charged immediately and funds held until item ships or further notification is provided.

Effective February 1, 2015 Planet Dog will be shipping primarily through FedEx. Our shipping tiers for standard, domestic Wholesale orders within the 48 contiguous states shipped FedEx Ground are posted below, and are subject to change. Orders shipping through any service other than FedEx Ground will incur additional fees. Orders requiring a shipper other than FedEx may be refused, or subject to a transaction charge.

Order Consolidation: If an order requires products to be removed from standard case counts and repackaged into alternate boxes, Planet Dog will charge a fee equal to 5% of the order total, in addition to shipping costs.

To receive expedited shipping, all orders must be placed by noon, EST. Overnight delivery is not available to Alaska, Hawaii and international locations, and other expedited shipping options are limited. Additional charges for expedited services to these locations may apply. Please contact Customer Service regarding orders being shipped to a foreign address, rush deliveries, or shipments with special instructions. Orders to Alaska and Hawaii, international orders, and large orders that qualify for free shipping may be shipped UPS, freight, or best method. The Distribution Supervisor will contact the customer in these cases.

Shipping Rates via FedEx Ground

Order TotalPrice
$0.00 – $99.00$9.99
$100.00 – $299.00$14.95
$300.00-$449.00$29.95
$450.00 - $599.00$44.95
$600.00 - $749.00$59.95
$750.00 - $999.00$74.95
$1,000.00 - $1,299.00$89.95
$1,300.00 - $1,449.00 $104.95
$1,450.00 - $1,599$119.95
$1,600.00 - $1,749.00 $134.95
$1,750.00 - $1,999.00$149.95
$2,000.00 - $2,299.00 $164.95
$2,300.00 - $2,449.00$184.95
$2,450.00 - $2,599.00$194.95
$2,600.00 - $2,749.00$209.95
$2,750.00 - $2,999.00$224.95
$3,000.00 and up$239.95