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Job Opportunities at Planet Dog



Company Store Manager

Job Objective

The Company Store Manager is responsible for ensuring the efficient and effective operation of the company retail store to meet sales & operational goals set by the Headquarters Team. Responsible for identifying needs and developing programs and policies to support the effective execution of these functions. Job responsibilities include, but are not limited to:


Key Responsibilities

  1. Responsible for overall management of store inventory, including: product choice and merchandising, min/max system, ordering, cycle counts, quarterly inventory activities, markdowns and increased turns policies. Actively address store shrinkage and inventory concerns with store team after each inventory cycle to determine methods to improve where needed.
  2. Together with Headquarters support and approval, implement and execute Company Store division policies and procedures. Monitor & measure to ensure all policies and procedures are being carried through at the store level and if not, proactively initiate necessary compliance measures and generate new policies for better performance.
  3. Assist Co-CEO's with the creation of detailed annual budgets and cost analysis for each store.
  4. Manage Company Store employees and development through activities such as Leadership Team meetings, Store meetings, training sessions, feedback and coaching of team, store performance reviews, store walkthroughs and regular meetings with Headquarters team.
  5. Work closely with SPA/Groom Manager to ensure the SPA/Groom shop is clear with expectations, create annual SPA budget, Work on marketing programs to drive SPA business and strategic plans for growth.
  6. Meet all Company Store annual operating budget goals to include sales goals, payroll budgets, discounts and other operating expenses. Proactively report on company stores performance levels on all of the above and address areas of concern on a timely basis
  7. Together with the Headquarters Marketing Team, design and implement promotional and marketing programs to maximize sales opportunities. Develop plans to increase number of new customers and increase repeat customer purchases. Create internal "contests" within stores to increase sales, improve service and morale.
  8. Create and maintain the highest customer service levels within the company store through continual training, monitoring and reporting on service levels.
  9. Conduct monthly operational audits and "store walk-throughs" to the store is merchandised to company standards, is clean and neat and safe for all employees and customers.
  10. Identify opportunities for additional sales and assist with special events to be held in stores (e.g., Speaker Series Events, PDF events, Community events, book signings, etc.) and provide analysis of results.
  11. Supervise and delegate work to store leadership teams and other team members, including performance appraisals and corrective actions as needed. Ensure timely communication of all necessary information to the Company Store team to ensure they feel connected to Planet Dog's corporate office; that they understand paths of communication and corporate culture.
  12. Ensure daily closing activities are completed and accurate. Monitor reporting and all transactions for accuracy.

Additional Responsibilities

  1. Work with Leadership Team to develop Company Store Strategy and long-term growth objectives.
  2. Keep guiding company values in mind at all times.
  3. May be required to work in other Company departments.
  4. May be required to work in excess of 40 hours per week as business needs require.
  5. Must be able to travel to Company and store events as needed.
  6. Must be able to lift up to 40 lbs. unassisted.
  7. Follow all company safety policies and procedures. Demonstrates proper lifting and lead by example in taking personal accountability for workplace safety.
  8. Participates in all Planet Dog Foundation and Company Store functions, projects or events. Embraces and is an active participant in all company initiatives and volunteer programs.
  9. Assists with special projects as assigned by the Executive Leadership Team.

Supervisory Responsibility

  • Assistant Company Store Manager
  • Groom Manager
  • Company Store Team Leader
  • All Company Store employees

Education, Experience, and Skills

  1. Bachelor's degree in business, marketing, or related field or equivalent experience.
  2. 6+ years retail management experience at the multi-store level.
  3. Strong POS systems experience and computer skills (Microsoft Office, Excel and NetSuite preferred).
  4. Strong communication skills.
  5. Excellent organizational and project management skills.
  6. Solid leadership skills including management at distant locations.

If this all sounds like you, we'd love to hear why. Please send your cover letter, resume and salary requirements to jobs@planetdog.com. NO PHONE CALLS PLEASE.





Director of Product

Job Objective

The Director of Product is responsible for managing the process of all products from conception through production for all Planet Dog Wholesale product lines and Life is good Pet. The Director of Product will oversee quality control of new product prototypes and incoming inventory shipments of all new and current products. They will work closely with the Co-CEO's, Founder, Brand Ambassador, Director of Operations and Inventory teams to develop & execute new concepts that work most effectively; operationally and financially for the Company. In addition, they are responsible for overseeing the phase review process - ensuring products are brought to market based on company's objectives (sales, margin, quality, timeliness). The key responsibilities for the Director of Product are listed below, but are not limited to those listed below:


Key Responsibilities

  1. Seasonal Product Development 1-3 years out and annually targets FOB planning and confirmation. Responsible for working with the Marketing and Sales team to establish new products as well as target FOB's for the upcoming season.
  2. Works with and gathers market trend and product demands through close collaboration with Sales and Marketing teams, Co. Store SM and staff to understand competition and gap analyses. Initiates and outlines key criteria, production elements and project management steps in new product development.
  3. Gather initial costing information for the Director of Operations & Co-CEO and is responsible for developing new product ROI and measuring performance to this ROI. Work together with these departments to ensure the landed cost and margin goals are established, approved and maintained.
  4. Manage process and project schedule of prototype creation and delivery through production. Manage approval process and ensure all applicable parties are involved during the approval and sign-off phases. Ensure proper communication of timeline changes to all stakeholders and seek approval of all changes to timelines.
  5. Work with Purchasing Manager to ensure all product information is completed; item numbers, UPC codes, "Master Information" and PIS sheets are completed.
  6. Once new product samples are approved, work with Purchasing Manager to ensure these are communicated and shared with the appropriate team members.
  7. Responsible for Sample Room maintenance and all incoming inventory meets specifications as outlined and described on PIS.
  8. Assist Co-CEO, Sales Administrator, Director of Operations and Purchasing Manager on new product development information including order minimum quantities, lead times, etc. Update consistently and timely as needed.
  9. Works with Purchase Manager on new product purchase information and uses available sales and/or market projection data to assist in determining initial inventory (for in-stock level, launch and/or existing PO) quantities.
  10. Performs quality control (QC) on initial new product production at the factory and/or Planet Dog warehouse. Works with the Director of Operations on this initial QC process to ensure the QC process is consistent and accurate using PIS sheets and approved samples. Communicates and documents any quality issues with the Co-CEO and Executive Team immediately and formulates alternatives toward resolution.
  11. Manage bi-annual physical inventory of any and all "machinery, molds, tooling, etc." at manufacturer's facilities. Keeps ongoing report of molds, machinery and tooling by location.
  12. Uses technical knowledge and experience of manufacturing processes (injection molding, fabric-based, etc.), material and compound properties to educate and recommend actions/alternatives to the Executive Team.
  13. Continuously stays current on new technologies, processes, and works with vendors on the technical aspects of maintaining quality standards while decreasing costs within the product development cycle and/or through any manufacturing process.

Additional Responsibilities

  1. Keep guiding company values in mind at all times.
  2. May be required to work in other Company departments.
  3. May be required to work in excess of 40 hours per week periodically as business needs require.
  4. Must be able to travel to Company and store events as needed - up to 30% of the time.
  5. Must be able to lift up to 40 lbs. unassisted.
  6. Follow all company safety policies and procedures. Demonstrates proper lifting and lead by example in taking personal accountability for workplace safety.
  7. Participates in all Planet Dog Foundation and Company Store functions, projects or events. Embraces and is an active participant in all company initiatives and volunteer programs.
  8. Assists with special projects as assigned by the Executive Leadership Team or Company Store Manager.

Education, Experience, and Skills

  1. Bachelor degree in business, manufacturing or related field or equivalent experience
  2. 3-5 years in manufacturing environment with distribution, materials and inventory experience
  3. Strong computer and analytical skills Very Proficient in Microsoft Office; Excel, PowerPoint, etc. Microsoft Office Suite)
  4. Ability to research, analyze and resolve problems
  5. Able to track and keep projects advancing to meet FOB target dates.
  6. Demonstrates leadership and accountability with strong communication and project management skills.
  7. Achievement-driven with the ability to work independently.
  8. Excellent planning and time management skills.
  9. Excellent verbal and written communication skills with ability to build internal and external professional relationships at all levels.
  10. High initiative, high energy, confidence and a good sense of humor.

If this all sounds like you, we'd love to hear why. Please send your cover letter, resume and salary requirements to jobs@planetdog.com. NO PHONE CALLS PLEASE.





Inside Sales Account Manager

Job Objective

The Inside Sales Account Manager (ISAM) is based in Portland, ME and works within the company's corporate headquarters. The ISAM is responsible for maintaining and growing their customer accounts within their assigned territory through relationship-based selling and exemplary customer service. Primary duties and responsibilities are executed via telephone, but some travel may be required. The primary activities includes maintaining and growing their existing customer base; developing new business through prospecting with traditional (pet industry) and non- traditional retailers grocery, garden, gift, etc. The ISAM must clearly communicate the company's values, mission and competitive advantages, including our commitment to philanthropic activities through Planet Dog Foundation and social responsibility. They are responsible for presenting and educating customers with accurate, in-depth knowledge of Planet Dog products, industry-driven merchandising standards and buying trends. They will report to the Co-CEO and key responsibilities are listed below, but are not limited to those listed below:


Key Responsibilities

  1. Currently and consistently achieve Sales Goals.
  2. Provide exemplary customer service, enhance customer relationships and build brand awareness.
  3. Professional relationship-based selling and account management skills.
  4. New customer acquisition and market share growth through innovative and determined prospecting
  5. Maintain daily and weekly schedule of goals and call objective sheets and other written plans as assigned.
  6. Responsible for the maintenance of all sales samples, POP displays and selling collateral for educating and selling the complete Planet Dog product line and Planet Dog advantage.
  7. Maintain appearance of Planet Dog product line within each account through consistent, customized merchandising.
  8. Fiscal responsibility for all sales related expenses in accordance with Planet Dog Reimbursement policies and procedures.
  9. Exhibits strong interpersonal and communication skills with other company departments with a team-based approach, consistently follows up on requests
  10. Prepares routine and advanced correspondence including letters, emails, invitations to prospects, existing and dormant accounts.
  11. Contributes and takes an active role on all meetings, training sessions and conference calls; shares best practices and insights for overall growth and improvement of the Sales Model.
  12. Provide consistent, timely feedback and observations on competition, market and industry/lifestyle trends.
  13. Identify potentially large accounts and appropriately pass them on to the Key Account Managers.
  14. Attend and assist in the coordination, logistics and execution of assigned Trade Shows.

Additional Responsibilities

  1. Keep guiding company values in mind at all times.
  2. May be required to work in other Company departments.
  3. May be required to work in excess of 40 hours per week periodically as business needs require.
  4. Must be able to travel to Company and store events as needed - up to 30% of the time.
  5. Must be able to lift up to 40 lbs. unassisted.
  6. Follow all company safety policies and procedures. Demonstrates proper lifting and lead by example in taking personal accountability for workplace safety.
  7. Participates in all Planet Dog Foundation and Company Store functions, projects or events. Embraces and is an active participant in all company initiatives and volunteer programs.
  8. Assists with special projects as assigned by the Executive Leadership Team or Company Store Manager.

Evaluation Criteria

  • Daily and weekly call lists.
  • Consistently meet and exceed given sales goals.
  • Maintenance and growth of existing accounts - getting current customer to the Key Account level.
  • Re-activating dormant accounts.
  • Timely and accurate submission of all required reports and territory action plans.

Education, Experience, and Skills

  1. Associate's degree or equivalent work experience.
  2. 2- 5 years demonstrated success in the B2B selling environment.
  3. Computer Skills (Access, Microsoft Office Suite, MS Streets & Maps and/or general GPS Navigational skills)
  4. Achievement-driven with the ability to work independently.
  5. Excellent planning and time management skills.
  6. Demonstrates leadership and accountability with strong communication and project management skills.
  7. Excellent verbal and written communication skills with ability to build internal and external professional relationships at all levels.
  8. High initiative, high energy, confidence and a good sense of humor.

If this all sounds like you, we'd love to hear why. Please send your cover letter, resume and salary requirements to jobs@planetdog.com. NO PHONE CALLS PLEASE.